Notes on purchasing tickets
・Price includes tax.・Please note that It is not possible to cancel or date change tickets after purchase.You can change the dates and times only for tickets purchased on the official ticket website. Please see here for the conditions.
・Tickets have specific admission dates and times, and may sell out.
・To the guest who have a disability certificate.
Guests with Disabilities tickets are available for persons who have disability certificates andone accompanying person each.
Each person requires one ticket to enter the facility.
(There is no discount on child ticket)
*We will check the disability certificate at the entrance gate, please come with your accompanying person.
*A disability certificate issued in countries is required.
・Children (Junior High School students and under) must be accompanied by an adult at least 20 years old. 1 adult may accompany up to 3 children. *Children 3 years old and under are free
・Hours of business may change with prior notice on the ticket purchase page.Notice to Visitors
・This facility cannot be held liable for any visitor's personal injury, loss, or other problems occurring here.
・Come to the museum entrance at the admission time printed on your ticket and line up in the admission line.
・There is no limit on how long you can stay in the museum after admission.
・At crowded times it may be necessary to wait entry outside. Depending on the season please be sure to protect from heat exhaustion, or protection from the cold.
・If you must leave the queue please make sure that someone in your party stays behind.
・You may not be able to enter the museum at the admission time printed on your ticket. Make sure to have extra time in your schedule.
・ Reselling tickets is prohibited. A ticket that has been resold will not allow entry to the facility. This facility cannot be held responsible for any problems with resold tickets.
・Certain works may not be exhibited due to large crowds or maintenance.
・Artworks or artwork specifications may vary by season.
・ Due to the convenience of the facilities, interruption or cancelation of business may take place.
・Tickets can be refunded only if the facility has an unscheduled closure.
・Re-entry is not permitted.
Any items that are 50 cm or longer must be stored in a coin-operated locker or luggage room.
Strollers must be stored in the luggage room.
Hazardous items, smelly items, fresh flowers, etc.
Any drinks with no caps or covers.
Any other items deemed to be hazardous by the staff.
・Be aware that the facility is dark with uneven ground and unsteady footing. Be aware of the actions of people with you and around you. If you have young children, watch them closely for their safety.
・Note that the artworks may have flashing lights and loud noises.
・No smoking, drinking, or eating(including candy and gum) in the exhibition spaces. You can only have drinks at the rest areas on each floor.
・Each customer is limited to ordering one cup of tea at EN TEA HOUSE.
・For safety reasons, anyone wearing high heels, sandals, wooden clogs, or other unsteady footwear will not be allowed to enter the Athletic Area. On the 4th floor, you can rent and change into sneakers. However, they are limited in quantity and design, so we recommend that you bring your own sneakers.
・There are some works with a mirror floor. Those who wish can borrow a wrap skirt close by.
・You must go up stairs to experience some artworks.
・For safety reasons pregnant women are not permitted in some areas.
・Wheelchair users may enter the facility, but they may not enter or experience some artworks(Forest of Lamps etc) to ensure safety.
・Wheelchair users may be asked to wait, as the number of wheelchair users admitted at one time is limited.
・Anyone who is ill or drunk will not be allowed entry.
・Taking photos and videos is allowed. However, do it without causing a problem for other people.
・Using a monopod, tripod, selfie stick, etc., is not allowed.
・Please note that video or photo coverage of the site may be performed without prior notice. If you do not agree to be featured in the coverage, regardless of its application, please inform our staff.
・Photo shooting for commercial purposes is not permitted without prior concent.
・You may be asked to present identification at the entrance
Identity Card, Driver's Licence, Student Card, Passport, Mynumber Card, Identification that can provide proof of name and age.
・Please follow the staff's instructions. If you do not follow the instructions, we may escort you out of the premises.